Virgin digital helper - likes and dislikes

  Forum Editor 22:55 21 Dec 2009
Locked

Now that you've had a chance to use the service, did it meet your expectations, or are there features you would like to see added?

  Fruit Bat /\0/\ 14:32 23 Dec 2009

Thought it is quite dangerous
the novice user will just click FIX without a thought

It switches on windows firewall even if there is another firewall running therefore causing conflicts

Thinks I have Norton 360 but I no longer that have running. (waiting for the v 4 removal tool)

Long waits to connect to a helper even when 2nd in queue

Speed up
says 4 fixes do 1 fix , rescan and still says 4 fixes. (so what did it fix the first time?)

Does not remove Firefox cache
(CCleaner is much better at cleaning the drives of junk)

Green PC does nothing (according to my power usage meter)

Certainly do not like the way it sits in system tray and my router light is flashing as info is uploading to somewhere until I exit.

The only thing I found good about it was the Wireless connection troubleshooter as it found every problem I could throw at it from missing drivers to wireless card switched off to firewall blocking connection.

  Forum Editor 18:01 23 Dec 2009

I'm inclined to agree with you about the Windows 7 incompatibility - it's a glaring omission, given that Windows 7 has enjoyed a high level of uptake. There are bound to be lots of people needing help with it.

Virgin is aware of the need, and no doubt there are people working on it as we write.

  Ford Prefect 01 19:48 23 Dec 2009

Like jjss I have had to watch from the stands.

If there is an incomaptibilty with W7, why does the website say it is compatible.

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