Windows 10 compensation help please

  vicallen1 19:01 23 Feb 2018
Locked

Windows 10 update has destroyed my computer..will not boot up..microsoft techies are useless!!...anyone know how to proceed/vlaim compensation?

  rdave13 20:03 23 Feb 2018

We'll need more info. What happens when you start the computer? What computer do you have? What version of Windows?

  Secret-Squirrel 09:29 24 Feb 2018

anyone know how to proceed/vlaim compensation?

Send a letter to the Microsoft head office of the country you're in detailing what happened, what losses you suffered and the amount of compensation you're seeking. If you're in the UK then send the letter using Royal Mails' "Signed For" service. If you don't have any luck with that approach then try the Small Claims court.

However, because computers are such complicated systems you're going to have real difficulty in proving that it was the Microsoft update that wrecked your computer. Microsoft could easily argue that a third-party app interfered with the update process, or perhaps a faulty hard drive, or perhaps zillions of other things were to blame.

By all means pursue this but your chances of a good result are slim.

  Forum Editor 17:45 24 Feb 2018

Before you contemplate any form of legal action, you should be aware that when you used Windows for the first time, you accepted the terms of the Microsoft End User License Agreement (EULA).

That agreement limits the amount you may recover in a legal action to the amount you paid for the software, or - in the case of a free installation of Windows 10 - to US $50.

In order to initiate a claim for consequential loss, you will have to provide proof of your loss. You will also have to produce evidence to show that you contacted Microsoft and allowed them at least 60 days to remedy the problem.

It will be very hard for you to prove loss - the update you mention has almost certainly not 'destroyed' your computer. In the 18 years I have been involved with this forum I have not seen a single provable case of a Windows update destroying a computer.

If you would like to engage with us in an attempt to rectify the problem, tell us exactly what you have tried so far in terms of getting the machine started, and we'll offer suggestions. Nine times out of ten we are successful.

Otherwise, write to Microsoft:-

Microsoft Ireland Operations Limited, Customer Care Centre, Atrium Building Block B, Carmanhall Road, Sandyford Industrial Estate, Dublin 18, Ireland

Tell them what has happened, and tell them who you spoke to at Microsoft and when, and tell them what advice you were given. Keep a note of any calls with date, time, and name of the person you spoke to. If you intend to pursue a claim for damages, start gathering proof of your financial loss. You will get nowhere in a court unless you can produce that evidence.

  HondaMan 18:46 27 Feb 2018

Basic from DVDally as FE says. Quick solution: Reload windows from DVD or download and keep regular backups. Alternative solution - buy a Mac and use Time Machine!

  ztop883 22:33 13 Mar 2018

Pretty sure the End User License Agreement (EULA) protects them from virtually any complaint you can think of. It's unlikely that a Windows update gone awry will get you anywhere legally, unless your country has dramatically different laws than mine (USA).

  HondaMan 11:58 15 Mar 2018

Silence from the OP suggests to me that this is simply wasting time

  Old Deuteronomy 12:13 15 Mar 2018

interesting how vicallen1 never got back to us or replied

Silence from the OP suggests to me that this is simply wasting time

This is why I now very rarely offer help to anyone who's username is unfamiliar.

  Forum Editor 17:22 15 Mar 2018

It's not really fair to suggest that simply because a person hasn't responded, he or she is 'simply wasting time'. That's not we're about here.

It's great that so many people give freely of their time to help others, but we shouldn't expect a thank you, or even an acknowledgement that our advice worked (although it's always nice when it happens).

Lots of people get the answer they are looking for, and just move on - that's life, and over the years we've seen it thousands of times.

  Taff™ 15:00 14 Jun 2018

One of the Thousand was here for over 10 years then took a break for 5 but came back. LOL

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Samsung Galaxy Book 2: Release date, price and specs

Adobe's groundbreaking prototypes of new features and apps for Creative Cloud

When is the next Apple event?

Les meilleurs VPN gratuits (2018)