New Cubot plus ringtone has totally disappeared!!!

  Caoimhe68 23:53 10 Jan 2019

Hi, new Cubot plus phone a birthday present. There isn't a silence option on it and so to silence it I pulled the volume button down to zero. Now the media and alarm sound is working and there is button on each of these which I can pull up or down to increase and decrease volume but the ringtone is gone and the actual button is gone so all that is visible is the line / scale if that makes sense. No button to pull up!. I have selected a ringtone, made sure it doesn't say none, tried different ones. but no luck. Any thoughts?

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