study reveiws carfully before spending cash

  KEITH 1955 12:05 11 May 2019

I recently went to a so called zoo and the grounds were more like an assault course it was tarmac slopes everywhere , it was built into a hill side, if it had been soil you would have needed climbing gear and pushing my wifes wheelchair almost gave me a heart attack. Even the "recommended red route" was a killer and I count myself as a fit person. Later that day I posted comments on trip advisor and found others with similar wheelchair comments. On the zoos own website , mine and other wheelchair comments went to the top of the list. Yes you guessed it , by the next day it had been pushed down to page 4 by "wonderful day out posts". Apart from my personal problems that day I think if animal inspectors paid a surprise visit they would be shocked. Some pens had 1 solitary animal , continuously walking round in circles is a sign of stress.

A few years ago I posted a really bad furniture review on trust pilot and the makers site. My final comments were "I got the bad furniture in my home to prove my point". The company employs a team of fixes to repair new faulty goods !!!! The reviews were posted at about 11pm and the next morning they on page 16 , pushed down by dozens of good reviews , did somebody really post good ones at 3 am in the morning , you can work that one out for your self.

TIP.... I have seen bad reviews pushed out of site on many occasions so this is what I do now. Don't look at page 1 and 2 of a comment about ANYTHING take your time and go to say page 10 , you may get the chance to read something that will set alarm bells ringing and the bonus is you will get a more accurate picture of what you are about to do.

  Forum Editor 01:42 12 May 2019

"...the bonus is you will get a more accurate picture of what you are about to do."

Really - what makes you think bad reviews automatically provide an accurate picture? Lots of bad reviews are posted by people who - for one reason or another - bear a grudge. We have seen numerous cases of it here, in our forums. You'll see people saying 'Don't buy from company X whatever you do' and then going on to relate a bad experience they had. All sellers will get dissatisfied customers, it is inevitable, and it has always been that way. What has changed is that the internet has allowed people to tell the world about their bad experience, as you have done in your post and the reader has no way of knowing whether a bad review is justified or not.

The bottom line is that bad reviews do not necessarily provide a more accurate picture of something.

  KEITH 1955 09:37 12 May 2019

Hi FE i think you missed the point i was trying to make , i wrote a bad furniture review at 11pm and by the next morning it had dissapped out of site because literally dozens of genuine good ??? ( i think not ) had pushed mine to page 16 where you never search that far to read it. Calculating posting time do you really think customers post reviews at 3 o clock in the morning.

Blocking bad comments is supposed to be an offence but "manufactured" reviews with "stock" comments to make bad stuff go to page 16 etc seems legal ????

Have you ever looked at places like trust pilot etc they allow bad comments about a company but the same bad stuff rarley appears on the makers site.

I only know of one company who genuinly let bad stuff on its site , a pc maker whose machines overheat , lock up , crash, noisy fans and tech men with remote access cant fix them

  Forum Editor 18:25 12 May 2019

"Hi FE i think you missed the point i was trying to make"

Your post was about a visit to the zoo - then you deviated into talking about a review you posted about a furniture company (you have mentioned this before).

I assumed that the point you were making was that sellers don't like bad reviews. I don't blame them.

You went on to allege that the furniture supplier posted fake reviews on its own site, so yours would be pushed onto other pages. It seem to me that it would have been far simpler for them to simply delete your review.

I got your point, but I disputed what you said - which was that by reading the bad reviews you will automatically get a more accurate picture. You implied that bad reviews are to be trusted, whereas good ones aren't, and that simply isn't true.

  polymath 21:20 12 May 2019

I'm with FE. I read user reviews a lot when researching purchases, and where something has a lot of reviews I always seem to see some, both good and bad, that obviously aren't as meaningful as the others. (Usually those with not enough details, e.g. an app that's 'The best' or 'Doesn't work').

  Menzie 01:53 13 May 2019

You have to look at reviews both good and bad to get an accurate picture of anything online. It has always been that way.

Bad reviews can be unhelpful, but can also be helpful if a particular issue crops up time and time again when making a decision.

It doesn't matter how pushed down a review is since most websites have filters allowing you to read bad reviews first if you choose to do so.

My friend makes apps on Android and he has to put up with reviews good and bad. Some of the bad 1-star reviews can be triggered for any reason. He had an Equaliser app for instance, where one of the negative reviews said "the interface isn't pretty enough" and nothing else. Nothing about functionality or performance.

  BT 09:21 13 May 2019

When I get the inevitable Email from Amazon requesting a review for a purchased Item I only review if I have something pertinent to say. Most purchases don't need reviewing and I just ignore the request.

Just recently I bought a so called 'Cat's Water Bowl' which when it arrived was far too small. Cats need a bowl that is wide enough to not interfere with their whiskers and this wasn't (Probably my fault for not checking when I ordered it) and my cat wouldn't use it. When I reviewed it I said that it was too small for a cat's water bowl.

My cat now has a bowl that he likes, its a Pasta bowl that's more than big enough to accommodate his whiskers.

  oresome 19:16 14 May 2019

One problem is that the review is asked for shortly after receiving the product.

I purchased a sink and gave a good review. Three months down the line the sink is staining and now looks much like the old one did after several years use.

  Old Deuteronomy 10:45 15 May 2019

You have to look at reviews both good and bad to get an accurate picture of anything online. It has always been that way.

Good advice but, I would add that you need to look at the way those reviews are written as suspect reviews can be surprisingly easy to spot, if you take the time to think about what you are reading.

  polymath 12:01 16 May 2019

oresome makes a good point about early reviews (especially if the purchase is substantial or complex).

For instance, I had a bad experience with a printer, despite Tech Advisor reviews being my starting point for research as usual (plus always avoiding false economies, and being fairly tech savvy). Where I slipped up was buying a printer too new to have any length of user experience (I was in a rush to be able to print, couldn't decide between 2 manufacturers' parallel offerings, and thought the newer model might be a tad more future proof).

I still start with the same reviews, but now with an older set of them rather than the latest. That way, I can benefit from the experience of users who've had more time for evaluation, e.g. real long-term ink costs once the included ink is gone, as opposed to the manufacturer's theoretical minimum. (They also reflect more variety of tastes and viewpoints, and the prices will usually have come down a bit too).

My problem printer never did accumulate much user experience that I could find. I did wonder if the fault was isolated or more general, but never did find out (though I may have just been thrown off track by model names differing by country). I chose a refund and got the other make (which did have good user reviews that were meaningful!).

  Forum Editor 20:56 16 May 2019

Most of the problems surrounding bad reviews in respect of online purchases arise from the fact that they are online purchases.

In the old days everyone went to a shop and had a chance to see and handle an item before buying it. There were mail-order purchases, certainly but they represented a tiny percentage of overall sales.

These days, we are all buying goods on the basis of a photograph or two, a brief description, and...reviews by other purchasers and therein lies the rub. They are really mail-order purchases by another name and without the wait involved, and often without much knowledge of who the supplier is. The whole thing is based on trust, backed up with some pretty good consumer legislation.

In the old days nobody knew if there really was a Mrs. D of Walsall who wrote that Miracle bubbly bath salts worked wonders, but we had our suspicions.

Human nature doesn't change and as ever, the best approach is good old common sense. Do your best to make an informed judgement and hope that it all goes well -as it does most of the time.

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